Tele Collection Agent at Sun King Uganda, Kampala

Business Administration
Kampala, Uganda
February 17, 2026
Full Time
Urgent
Application ends: February 28, 2026
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Job Description

Tele Collection Agent

Location: Kampala

Languages: Lugishu

About the role:
Tele collection Agent will work closely with the various stakeholders including; The risk management, sales team and Regional collections managers to serve existing customers who have stopped/delayed making daily/monthly installments for the units they have purchased on Pay as you go(PAYG) basis by providing proper, efficient and timely service as per set SLA, and contribute to realization of company’s goals by reducing number of disabled customers and enhance company’s portfolio quality.

What you would be expected to do;

  1.  Contact customers to remind them of their outstanding payments, using the available scripts and call guides provided by Sun King.
  2.  Ensure proper knowledge is provided with a high degree of efficiency to delinquent customers so that they may continue with payments by re-educating them on the key terms of the sale contract.
  3.  Negotiate payment arrangements with customers, taking into account their financial situation and the company’s policies and procedures.
  4.  Set up repayment plans and new terms of sale.
  5.  Verification of clients’ details & update account information in the company’s collections system, including notes on the customer’s payment history and any payment arrangements made.
  6.  Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner.
  7.  Ensure adherence to the company policies and procedures related to collections, including regulations related to consumer protection practices.
  8.  Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by Sun King.
  9.  Record & escalate any abnormal issues reported by customers during the disabled call interactions, such as faulty or repossessed products, suspected fraud cases, etc
  10.  Utilize computer systems to handle skip tracing.

You might be a strong candidate if you;

  1.  Hold a diploma/degree in a business-related field(E.g, Business Administration, Economics, Finance, Accounting, or related discipline)
  2.  Proven experience as a Collection representative or relevant role
  3.  Fluent in English and Lugisu speaking, Other languages: Luo, Runyakitara
  4.  Excellent knowledge of the MS Office Suite
  5.  Team player, Fast learner, and Vibrates positivity.
  6.  Additional training/certificate in Credit Management. Debt collection & Recovery, Negotiation & conflict resolution, or customer relationship management. Experience with analytical tools would be an added advantage

What Sun King offers

  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry
  • An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
  •  A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  •  Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.

Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.

Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.

Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.

Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.

Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.

Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.

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