Systems Administrator (Infrastructure & Applications) at Quality Chemical Industries Limited (Qcil) ,Uganda, Kampala

Administration
Kampala, Uganda
January 31, 2026
Full Time
Urgent
Application ends: February 13, 2026
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Job Description

Reporting Line:

  • Reports to: Systems Engineer (Cybersecurity & Infrastructure)

  • Works closely with: Service Desk / IT Support, Network Engineer, Application owners, Vendors

Key Responsibilities (Operational – Detailed)

A. Server & Endpoint Administration

  • Administer Windows/Linux servers: service health checks, scheduled maintenance, and routine troubleshooting.

  • Manage Active Directory operations: user and group administration, OU hygiene, password policies implementation, and access requests execution.

  • Execute endpoint management operations using SCCM/MEM (software deployments, imaging, compliance checks, patch rollouts where applicable).

B. Patching & Configuration Management

  • Perform server patching according to approved maintenance schedules; validate services post-patch and document outcomes.

  • Apply configuration changes that are approved and documented by the Systems Engineer (including GxP change control requirements).

  • Maintain accurate system inventories (assets, OS versions, application versions, warranties, licenses).

C. Monitoring, Incident Response & Escalations

  • Monitor systems and infrastructure alerts; respond to incidents, perform initial diagnostics, and escalate appropriately.

  • Collect logs and evidence required for troubleshooting (event logs, service logs, application logs) and provide structured handover notes.

  • Support service desk escalations (L2/L3) with clear RCA notes and preventative actions.

D. Backup Operations & Restore Testing

  • Operate daily/weekly backup jobs and resolve failures; notify Systems Engineer of risks.

  • Execute approved restore tests for critical systems and document results for audit evidence.

  • Maintain backup documentation, retention checks, and offsite copy verification where implemented.

E. VMware Operations (Execution)

  • Provision and manage VMs using approved templates and sizing standards.

  • Maintain snapshot hygiene (creation, monitoring, removal) and VM housekeeping tasks.

  • Perform operational activities in vCenter under guidance (migrations, resource adjustments, routine health checks).

F. Application & Database Operations

  • Provide infrastructure-level support for core systems (Microsoft 365 connectivity dependencies, SAP/LIMS/TrackWise service checks).

  • Perform routine database operations as assigned (backup/restore, user provisioning, basic health checks) for SQL Server/Postgres.

  • Coordinate with vendors for standard support tasks and provide required logs and evidence.

G. Security Operations Support

  • Implement security configurations and remediation actions approved by the Systems Engineer (hardening steps, patching, removing insecure services).

  • Support vulnerability remediation work items and maintain evidence of completion.

  • Monitor for security issues as directed (suspicious logins, abnormal server events) and escalate immediately.

Key Performance Indicators (KPIs)

  • Patch compliance rate for servers/endpoints within maintenance windows.

  • Backup job success rate and time-to-fix backup failures.

  • Incident response SLA adherence and quality of escalation notes.

  • Accuracy of system inventory and documentation updates.

  • Reduction in repeated operational issues through SOP adherence.

Minimum Qualifications & Experience

  • BSc degree in IT, Computer Science, or related field (or equivalent experience).

  • 3–5 years in Systems Administration supporting Windows Server environments.

  • Hands-on experience with Active Directory, Group Policy, DNS/DHCP, backups, and basic virtualization operations.

  • Working knowledge of SCCM/MEM and basic database operations is an advantage.

Certifications (Preferred)

  • Microsoft certifications (Windows Server / M365) – advantage.

  • ITIL Foundation – advantage.

  • Basic security training/certification – advantage.

Behavioral Competencies

  • Strong operational discipline and documentation accuracy.

  • Customer service mindset with professional communication.

  • Ability to follow change control, especially in regulated environments.

  • Teamwork and willingness to learn from senior engineers

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