SVC Operation Assistant at DHL, Kampala, Uganda

Job Description

^{Role Context}

^{Provide day-to-day administrative support with readily available advice import/ export processes and activities to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies}

^{Key responsibilities}

• ^{Under direct supervision, support delivery of import/ export processes and activities to optimize service and performance}
• ^{Perform assigned tasks of generally repetitive nature for documentation such as receiving, reconciling, consolidating/ summarizing documents and information}
• ^{Undertake data capturing activities, feed data into relevant operating system and set up master data for transactions}
• ^{Screen paperwork, update documentation and support in documentation archiving processes}
• ^{Execute filing of import/ export entries}
• ^{Maintain customer part lists}
• ^{Support/ maintain operational systems as per instructions}
• ^{Execute back-office duties such as scanning, filing, reporting, etc.}
• ^{Collect data to draft reports and updates for performance monitoring to support other team members}
• ^{Follow defined processes, systems and methods for delivery of assigned tasks}
• ^{Check recurring routine issues faced during delivery, else escalate to supervisor for inputs and guidance}

^{Required Skills}

^{Customs, Trade Compliance, Customs Regulations, Customs Brokerage, Customs Declaration, Import Export, Dangerous Goods Regulations, Sanction Countries, Customer Requirements, CRM, Classification, Bill Of Lading, Certificate Of Origin, Tracking, Third Party Logistics, Airlines, Authorities, Accuracy, Microsoft Excel, Data Entry, Continuous Improvement, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback.}

^{Education Requirements}

• ^{Minimum of bachelor’s degree in business administration, procurement and logistics management, supply chain management or related courses.}
• ^{Minimum of two years related experience.}