Passenger Check-in Agent at Uganda Airlines, Kampala, Uganda

Job Description

Key accountabilities /responsibilities:

Ensure a safe work environment by following rules and regulations regarding the work place.
Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights.
Check-in passenger’s baggage and tag them to appropriate destination.
Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight.
Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
Responsible for sending passenger service messages to next station.
Make announcements regarding flight activity at gate or over airport’s general public-address system.
Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise.
Communicate with flight crew on ground and via ground-to-air radio.
Coordinate with other Airport suppliers regarding specific flight information (i.e.catering,Airside etc.)
Ensure all ancillary revenue is fully collected and accounted for as per provided system.
Responsible for sending all departure and arrival flight movement messages.
Take care of transit passengers and provide adequate information.
Handling customers with special needs, e.g Wheelchair guests, unaccompanied children, medical cases, first time travelers etc
Qualifications (knowledge, skills, experience): 

University graduate or Diploma with experience in an all-round airport handling operation with relevant experience in Passenger services/Customer handling.
At least 6 months – 1 years’ experience in an Airline.
Good working knowledge of statutory and procedural obligations of the business including safety and security issues
Key Competencies:

Good report writing skills.
Customer-focused and hospitable.
Attention to detail and quality.
Excellent communication and interpersonal skills.
Confident, decisive and proactive.
Self-­motivated
Honesty and integrity is key