IT User Support at Uganda Christian University, Kampala, Uganda

Job Description

Qualifications & Experience:

1. Must have a Bachelor’s degree in Information Technology, Computer Science, or any other related field. A professional certification like (CCNA, MSCE, etc.) is an added advantage.

2. Must have at least two (2) years of working experience in a similar role

3. Should demonstrate practical IT skills in areas like Windows Operating Systems and Linux Operating Systems

4. Administration-level skills for at least two (2) years with server operating systems

5. Must be willing to be called upon to serve during non-conventional working hours

Main duties and responsibilities:

1. Sets up and configures desktop computers, peripherals, and accounts assigning security level;

2. Installs software and installs and repairs hardware and peripherals;

3. Tests programs and new technology;

4. Set up accounts, and workstations and monitor the performance of the Alpha MIS;

5. Develop expertise to train staff on new technologies and added functionalities in the Alpha MIS;

6. Provide ICT support to all UCU users in response to raised trouble tickets;

7. Carry out all preventive maintenance work for all University computers and associated office equipment;

8. Maintains systems, databases, and web pages;

9. Administers user accounts;

10. Designs, produces, and stores proper technical records of all repair, support work, and spares usage and provides timely feedback on these activities to the Senior Network Administrator;

11. Assist with any ICT-related installation works as may be required from time to time;

12. Be willing to travel to all UCU campuses when called upon;

13. Perform any other official duties as may be assigned by the supervisors.
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