IT Officer at WWF Uganda, Kampala
Job Description
WWF UGANDA COUNTRY OFFICE
VACANCY ANNOUNCEMENT (Readvertised)
Position: IT Officer
Reports to: Procurement, Admin, & IT Manager
Location: Kampala
Supervises: None
Want to make a positive difference to the future of people and our one shared home, the Earth? Working at
WWF could be your opportunity of a lifetime.
All around the world, people are waking up to the deepening crisis of nature loss. A growing realization that
nature is our life-support system. And that nobody will be spared from the impacts of its loss. Here at WWF, we
are helping to tackle this enormous global challenge. Our people come from hugely diverse backgrounds and
with a variety of expertise, ranging from HR and finance to advocacy and conservation science. We welcome
applications from anyone who believes they can help us create a better future for people and wildlife.
What we do
We are an independent conservation organization, striving to sustain the natural world for the benefit of people
and wildlife. From individuals and communities to business and government, we are part of a growing coalition
calling on world leaders to set nature on the path to recovery by 2030. Together, we seek to protect and restore
natural habitats, stop the mass extinction of wildlife, and make the way we produce and consume sustainable.
We are looking for a dynamic, enthusiastic and highly qualified person to fill the position of IT Officer.
Job Summary
The IT Officer is responsible for supporting all aspects of the IT systems and services for WWF Uganda by
managing and maintaining its information and communication technology infrastructure. Additionally, the role
includes taking overall responsibility for ensuring the functionality, security and integrity of the organization’s
IT system including but not limited to computer operations, Server operations, Networks, and other related IT
system components in accordance with the WWF network standards. He/she will be responsible for installing
and configuring servers, networks, computer systems, diagnosing hardware and software faults and
troubleshooting technical and non-technical problems. The IT officer is responsible for data protection against
cyber threats.
In this regard, the IT Officer will;
IT Infrastructure Management
● Align with Global standards for the selection and procurement of equipment and IT solutions for both
hardware and software.
● Maintain and administer WWF-Uganda’s IT infrastructure, including hardware, software, networks, and
telecommunications systems.
● Coordinate with WWF-International on IT rollout programs, updates and procedures.
● Install, configure and upgrade computer systems and software as necessary to ensure smooth
operations.
● Monitor system performance and troubleshoot issues proactively to minimize downtime by minitoring
and maintaining LAN, WAN, internet connections, firewalls and switches to ensure maximum uptime.
● Assess hardware and software infrastructure needs at user and organizational level to ensure
deployment of appropriate technology platforms in alignment with global standards.
● Enforce standard operating procedures, policies and performance standards to ensure implementation
of quality technology and communication infrastructure
Data Management and Security
● Develop and implement data management procedures to ensure the integrity, security and
confidentiality of organizational data by performing regular data backup and disaster recovery
procedures
● Implement security measures to protect WWF-Uganda’s network against unauthorized access, viruses,
and other cyber threats following global data management standards.
● Support users to comply with WWF International Cybersecurity awareness and training program.
● Coordinate with Global Cybersecurity team to respond to local cybersecurity and/or data breach
incidents
● Support the organization to implement a Wifi Protection Access and authentication framework for
wireless network access control.
User Support Training
• Champion adoption and use of Microsoft 365 tools (Teams, SharePoint, OneDrive, Power Platform,
etc.) to improve collaboration, productivity, and knowledge sharing.
• Support staff in adopting digital workflows and automations using tools like Power Automate and Power
Apps.
• Provide technical support to the UCO staff on IT-related issues, including software usage,
troubleshooting hardware and software faults, managing user accounts (active directory, email
passwords), and best practices.
• Support the Communications team in handling all UCO Social media platforms
• Conduct orientation and reorientation, training all staff to enhance their IT skills to understand the IT
systems, policies and procedures of the organization, and promote efficient use of technology
resources.
• Carry out any IT support to all field offices when required.
• To train other staff in the appropriate use of IT facilities and equipment within the organization, such as
overhead projectors and computers.
ICT Policy Development and Compliance
● Assist in adopting global IT policies, procedures, and guidelines to ensure compliance with relevant
regulations and standards.
● Monitor compliance with ICT policies and recommend improvements or updates as needed to enhance
efficiency and security.
● Report and escalate policies violations to the Global Cybersecurity Team for remediation.
● Coordinate with the Global IT teams to support internal and external IT audits as required, and
implementation of IT audit recommendations.
IT Project Management
● Follow global project management methodologies to ensure the successful delivery of IT-enabled
business projects on time, quality and budget.
● Collaborate with other departments to identify IT needs and propose solutions to support organizational
objectives.
● Manage ICT projects from conception to implementation, ensuring timely delivery within budgetary
constraints.
● Coordinate with external vendors or consultants as necessary to produce ICT equipment and services.
IT Capacity Building
● Stay abreast of emerging technologies and trends in the IT field and assess their potential relevance to
WWF’s operations, including but not limited to Data and Analytics, Cybersecurity and Data Protection,
Artificial Intelligence.
● Identify training and development opportunities for staff to enhance their IT skills and knowledge,
especially in using Microsoft technologies and tools.
Asset management
• Manage IT inventory, guide in providing IT equipment specifications for during procurement, entering IT
and other assets in asset registry, tagging of new assets.
Documentation and reporting
• Document network configurations and prepare monthly reports on systems performance, assets and IT
incidents.
Required Qualifications and Experience
• Bachelor’s degree in computer science, Information Systems, or other related field or equivalent
qualification background
• At least 5 years of relevant technical and business work experience.
• CCNA and Microsoft Certificate is an advantage.
• In-depth experience in Windows; Cloud-computing, Internet and Administering multi- serve multiprotocol (TCP/ IP & IPX); Windows NT local area network.
• Experience with any of the following: Microsoft SharePoint, Microsoft Exchange Server, Microsoft SQL
Server, Microsoft Lync Server, Active Directory, Group Policy, VMWare vSphere
• Good interpersonal and communication skills.
• Work experience in a big international development organization is an advantage.
• Excellent communication skills both in spoken and written English.
• Demonstrated knowledge of complex hardware and software products and problem-solving / diagnostic
skills.
• Ability to write up policies and guidelines
• Good planning, organization, time management, facilitation, and coordination skills
• Ability to work under pressure, towards tight deadline, and overtime if required.
• Working on own initiative with minimum supervision and staying on task
• Adheres to WWF’s core values: Courage, Integrity, Respect and Collaboration.
• Demonstrates WWF behaviors “strive for impact, listen deeply, collaborate openly and innovate
fearlessly” in ways of working.
• Adherence to WWF’s values, which are: Courage, Integrity, Respect and Collaboration.
How to apply?
Email an application cover letter, Curriculum Vitae and contact details of three (3) referees plus copies of
academic qualifications (sent as one PDF document) clearly indicating “the job title” in the subject line to:
recruitment@wwfuganda.org
Deadline for applications: 15
th February 2026.
NOTE: Those who previously applied need not apply. If you do not hear from us by 15th March 2026, consider
your application unsuccessful.
