Import/Export Operation Specialist at DHL, Kampala, Uganda

Marketing and Sales
Kampala, Uganda
December 18, 2024
Urgent
Application ends: January 2, 2025
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Job Description

Establish and maintain relationships with existing customers to maintain their business.

  • Handle customer complaints and enquiries and share with supervisor for escalations.
  • Update the clients in a timely manner as agreed upon during the onboarding.
  • Provide high levels of customer service with a sense of urgency.
  • Support Head of Products with the implementation of new/change of systems update/upgrades in CW1.
  • Arrange for the movement of shipment from Pick up at customer to Delivery at the customers premises or with Shipping Lines for the for Export shipments
  • Book with carrier/Update CW1 remarks with booking info.
  • Support the GSC with allocated activities and ensure that the files are well managed.
  • Support by sharing the documents with the CDZ team to enable them declare the files and process the shipment for customs clearance by preparing a customs entry.
  • Support and Complete export documents.
  • Quality check documentation before lodging with the shipping line.
  • Ensure that you process the MBL/HBL in accordance with the stipulated procedures.
  • Monitor and follow up until shipment is delivered.
  • Send pre-alerts to all customers.
  • Bill and close the shipment in CWI upon shipment readiness.
  • Uploading of all shipping documents into the CW1 e-Doc system.
  • Update all your milestones and ensure they are done as per the stipulated target. Head of Product Import/Export Ops Specialist
  • Ensure all your sick files are resolved and flies closed.
  • Follow up with customers for feedback and best practices.

Now, here’s what we need from you.

  • Knowledge of the OFR/RFR product on Export and Import
  • Good Negotiation and communication skills
  • High result orientation
  • Customs regulation knowledge
  • Able to work timely with high accuracy
  • MS Office Tools knowledge
  • 3- 5 years related experience
  • Must have a degree
  • EAFFPC Certificate will be advantageous
  • Preferred Cargo Wise experience

We offer:

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Possible further career development
  • Competitive salary

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