Graduate Trainee at NCBA Bank Uganda Limited, Kampala, Uganda

Job Description

To offer required support to assigned units/ departments with the purpose of learning and consolidating knowledge through shadowing various staff members, participating in learning experiences, attending meetings in order to achieve a high level of competence and acquire the potential to become a next generation leader and take on substantive roles on successful completion of the program.

Key Accountabilities (Duties and Responsibilities)
• Efficiently and effectively execute on assigned duties. Marketing/selling of bank products & Services to both potential and existing customers.
• Identify business improvement opportunities and communicate them to the assigned supervisor as applicable and by so doing actively contribute to the growth and development of the Bank’s business.
• Carry out duties assigned duties against laid down.
• processes and procedures, and within set limits and TAT. Participate as an active member in the Graduate Management Program.
• Observe all policies, procedures and demonstrate a way behaviors and values.
• Make sound judgments and make effective, timely decisions.
• Successfully manage and complete all assigned projects and assessments as set requirements.
• Commit to be available to work in any department within the Bank.
• Accurately maintain and update personal portfolio of evidence to ensure all learning received (both on and off the job) is captured over the program period.

Customer Experience
• Maintain high level customer service standards at all times.
• Maintain TAT in all areas of performance and a high customer service standards at all times, in the banking halls, written communication and on telephone.
• Offer timely and quality service as stipulated by Bank procedure, and report/ escalated appropriately on provided platforms.
• Ensure follow up on customer queries and provide feedback promptly at all times.
• Keep self-updated on existing and new products, to offer customers informed advice and cross sell appropriately.

Learning and growth 20%
• Ensure personal growth by continuous learning/training for self through E-learning, internal & external training activities. Career growth enhancement for self through personal development initiatives.i.e.job shadowing to learn other roles.
• Take responsibility for and commit to continuous self- development throughout the 12 month duration of the program in order to achieve a high level of competence as outlined by the program specifications.
• Adopt to different working environments and team cultures.
• Work with assigned supervisor to maintain a performance
• rating of meet and preferably exceed set expectations. Attend and pass all core training prerequisites and programs within the specified time-frames.
• Willingly and continuously share knowledge and learning with program peers as well as coaches and program managers.
• Be positive and courageous and seek opportunities to learn and develop.
• Inspire and influence others.
Ideal Job Specifications
• Bachelor’s Degree from a recognized university.
• At least two (2) principal passes at A ‘level/equivalent
• First grade at O ‘Level/equivalent (with at least a credit in Math and English) Uganda National

Ideal Job competencies
Technical Competencies
• Conceptual and Analytical Skills
• Ability to quickly grasp and understand systems and keen to detail
• Behavioural Competencies
• Results and Achievement
• Oriented
• Personal Ethics
• Negotiation Skills
• Communication and Interpersonal Skills
• Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he leads.
• Must be honest, fair, just but firm with self, and of high integrity
• Must be a good negotiator, particularly in changing behaviour and work practices but always Win/Win.
• Well-developed oral and report-writing skills, ability to work with, lead and build motivated team