Client Relations Officer at Lancet Laboratories, Fort portal , Uganda

Job Description

Key Responsibilities

Sales

• Sell/Promote Lancet Uganda services as per the assigned target set.
• Meet set quantitative and qualitative targets
• Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution
• Iidentifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
• Adhere to the steps outlined from the selling skills tool.
• Organize appointment and meetings (e.g CME’s, Round table meetings e.t.c) with all the various healthcare ecosystem staff.
• Ensure that there is a return on investment in sales activities
• Develop a territory action plan to execute with proficiently on the agreed upon targets.
• Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department

  Marketing

• Promote marketing communications related to the various services we offer through the marketing material provided.
• Build & maintain relationships with key employees among our customers.
• Track and monitor the customer needs throughout their journey.
• Act as point of contact for compliments and complaints and manage appropriately.
• Ensure both the company and clients adhere to contract terms i.e SLA.
• Attend company sponsored events such as doctor conferences and meetings.

• Contributing to the development of marketing strategies.
• Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tatics.

Business development

• Reach out to customer leads through cold calling
• Advise clients on creating profitable business by advising on the policies around our SLA’s.
• Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.

      Other

• Maintain or update business databases to ensure correct and accurate information.

Required Experience

• Minimum holder of higher diploma in Marketing, Business Development or equivalent
• Relevant qualifications in Medical Science, pharmaceuticals
• Minimum of 2 to 3 Years Relevant Working Experience in Similar Role

Competencies required for the Job

• Analytical processes and services
• Attention to detail
• Business numeracy
• Excellent communication skills
• Confidentiality\Sensitivity
• Flexibility
• Interpersonal skills
• Self-management
• Basic Accounting skills