Call Centre Quality Assesor at at Sun King Uganda

Business Administration
Kampala, Uganda
February 17, 2026
Full Time
Urgent
Application ends: February 28, 2026
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Job Description

Location: Uganda

Languages: Ateso, Acholi, Luo and Langi

About the role:
The Quality Assessor at Sun King will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered, with a great customer experience, and equip the customer service executives with the right knowledge and skills for efficiency purposes

What you would be expected to do;

  • Assess agents’ call and ticket interactions based on internal evaluation standards and conduct evaluations with meaningful and constructive feedback.
  • Conduct training/calibration sessions to maintain consistency in customer interactions and process compliance. Accompany evaluations with meaningful and constructive feedback.
  • Assess all customer interaction and experience metrics, providing insights on interaction trends, process compliance, and team improvement areas.
  • Ensure regular training content development from training needs assessment derived from insights and changing business.
  • Work with the management team to identify and deliver positive change and business efficiencies, and highlight operational risks and areas for improvement.
  • Ensuring all clients are served within required timelines by reviewing and giving feedback on improvement areas for existing processes and policies to cater to customer satisfaction
  • Regularly keep performance metrics results in check and ensure adequate performance evaluation engagements (one-to-one), highlighting concerns that impact team performance.

You might be a strong candidate if you;

  • Have 2-3 years of Call Center / Quality Assessor Experience.
  • Have a bachelor’s Degree in a Communication or Business-related field.
  • Are passionate about positively impacting the lives of rural consumers.
  • Are a good collaborator with great social skills to mentor your team to deliver on expectations.
  • Have good experience with PowerPoint and MS Excel?
  • Have good customer service skills and dedication to providing exceptional customer care.
  • Have exceptional listening and analytical skills.
  • Have good knowledge of customer relationships or customer service practices.
  • Can adapt well to change and successfully set and adjust priorities as needed.

What Sun King offers

  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry
  • An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
  •  A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  •  Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.

Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.

Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.

Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.

Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.

Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.

Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.

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