06 Telesales Officers at Platinum Credit Uganda Limited, Bukoto

Job Description

To drive sales growth through telephone engagement, delivering exceptional customer experience and promoting the company’s financial products.

Key duties/responsibilities:

Engage potential customers via phone to promote loan products and generate sales.
Source referrals from existing customers to expand the client base.
Provide efficient after-sales follow up to ensure customer satisfaction and retention.
Maintain high standards of customer service throughout the sales cycle.
Support onboarding of new customers, ensuring a smooth and welcoming experience.
Contribute to customer retention efforts by addressing inquiries and resolving concerns promptly.
Meet and exceed individual sales targets and performance metrics.
Required Qualifications and Work Experience:

Minimum of a Diploma in Sales, Marketing, or a Business-related field from a recognized institution.
Demonstrated ability to close sales.
Proven ability to handle and resolve customer complaints.
At least 6 months of hands-on experience in Tele sales, customer service, or a related role.
Residing in or near Bukoto, Kampala
Other attributes

Excellent verbal and written communication skills.
Good computer and database skills
Strong persuasion and negotiation abilities.