Coordinate with human resource departments for recruiting and hiring needs and make the final decision on hires in leadership or critical positions across branches in my region
Implemented a cross department communication structure that increased departmental efficiency by 25%. The departments include Logbook finance, SME finance and Civil servant loans
Oversee the day to day operations of the 4 branches of Fort portal, Kyenjojo, Kasese and Bundibugyo . These are on track with company revenue milestones
Create and manage budgets including sales and marketing, business expenses, business analysis and hiring. This has seen 20% reduction of general costs since July 2022.
Ensure proper support is provided to sales department across the 5 branches. This has seen increase in portfolio value for all 5 branches by 10% average
Initiated a customer management charter within all branches. This has seen tremendous increase in customer feedback and 24-hour response time to any complaint across western region.
Monitoring and evaluation of different initiatives like credit card program and key indicators to inform high level decision making. This has seen total roll out of the program in all branches under my management
