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Front desk management  Keep front desk clean, tidy and supplied with all the necessary supplies  Greet, communicate with and welcome guests  Keep the office in order  Answer all the customers' questions and address their complaints  Answer all incoming calls and redirect them or keep messages  Receive letters, packages and send them to appropriate destination  Prepare and manage outgoing mail  Check, sort and forward emails  Monitor office supplies  Place supply orders when necessary  Monitor and update records and files  Direct visitors to the appropriate person and office  Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)  Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges). Human Resource Management  Assist in the coordination of the recruitment interview process that includes ensuring the interview venue is properly set, documents prepared and computers are available.  Manage the HR department filing system and review personnel files against the HR checklist for accuracy and completeness of personnel records. Open new files and recommend old files for closing and arrange / manage orientation ensuring that staff records are complete, and kept confidential.  Ensure all employees are issued Identity and medical cards.  Assist in ensuring that appraisals are done efficiently and on time.  Supervise the Office Assistants and Guards/Gardeners while ensuring adequate performance

Welcome guests and visitors to the front lobby, record their information and choose a room or rooms for them based on their needs.  Coordinate solutions quickly when guests experience problems in their room by working with the housekeeping and/or service staff.  Collect guests’ payment using credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.  Settle the facility register at the end of each stay or day by counting the drawer, printing receipts and running financial activity reports  Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill. Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.  Keep the hotel area clean by vacuuming, dusting, setting up welcome supplies and other various duties. Achievements

Entered data into a computerized software (EMACS) for analysis and compilation in a timely manner.  Sorting of the various documents according to the school numbers.  Verifying the source documents/accuracy of data before entering into the system  Prepared source data for computer entry.  Reviewed and verified data for accuracy and completeness  Parking the various documents into the required packing bags after data entry  Ensured data confidentiality  Sort and register the documents when date entry is done  Tracking the status of specific documents during and after verification  Generate the entered data if and when its required for verification  Regularly contacted team members and data administrator for guidance in case of any challenges.  Ensured proper filing and custody of institutional documents by locking them in shelves.  Supporting the other administrative roles as required by the administrator.