redeemedbyjesus62

May 21, 1989

About Candidate

Location

Education

B
Bachelor of Business Administration 2010 to 2013
Kabale University

Bachelor of Business Administration 2nd class lower

U
Uganda Advance Certificate of Education 2008-2009
Seseme Girl’s S S S

Uganda Advance Certificate of Education

U
Uganda Certificate of Education 2004-2007
Seseme Girl’s S S S

Uganda Certificate of Education

P
Primary Leaving Examination 1997-2003
Seseme Integrated P/S

Seseme Integrated P/S

Work & Experience

C
Customer Care Service and customer experience officer January 18th 2022 - 2024
Pride Microfinance.

 Provided a vehicle in which feedback was provided to the customers from management.  Participated in promoting pride’s new dawn culture.  I acted as an information conduit between the project team and the branch unit / department  Assisted the sponsors in managing escalations of issues and collaborating to provide timely resolutions/ decisions  Participated in regular meetings  Opened accounts for customers  Enrolled customers on Mobile Phone Banking  Received and answered customer inquiries  Enrolled customers on SMS alerts  Received customers’ complaints and complements and provided solutions to the programs  Received customers receipts and posted their money to their accounts  Gave weekly and monthly reports

P
Polling assistant January 14th 2021 - January 18th 2021
Electoral Commission

Conducted elections as a polling assistant

M
Marketing: 2018 - 2019
DFCU Bank

o Outreach account opening. o Sensitization of the public about the products of DFCU bank.

I
Intern : 2012 - 2013
Finance department, Kabale Trinity College.

o Receiving school fees and pass slip from students and parents and issuing out receipts. o Issuing out uniforms and meal cards o Collecting bank statements from the bank

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