Paul Oloya
About Candidate
I am highly skilled and detail-oriented IT Support Officer with expertise in system administration, data management, and troubleshooting IT-related issues. Proficient in providing technical support, maintaining IT infrastructure, and ensuring seamless operations of hardware and software systems.
Key Responsibilities:
Provide technical support and troubleshooting for hardware, software, and network-related issues.
Maintain and manage IT systems, ensuring optimal functionality and security.
Assist in the installation, configuration, and upgrading of software and operating systems.
Monitor system performance and address any vulnerabilities or security threats.
Support users by resolving IT-related queries and training staff on basic IT operations.
Maintain databases, back up essential files, and ensure data integrity.
Work with vendors and service providers to procure IT equipment and software.
Document technical procedures, system configurations, and troubleshooting solutions.
Ensure compliance with IT policies and best cybersecurity practices.
Key Skills & Competencies:
Proficiency in database management systems, network administration, and IT infrastructure.
Hands-on experience with Microsoft Office Suite, Power BI, RStudio, and cloud-based solutions.
Strong problem-solving skills and ability to handle multiple IT-related challenges efficiently.
Excellent communication and teamwork abilities to support staff and collaborate with stakeholders.
Knowledge of IT compliance and security protocols to safeguard organizational data.
With a strong passion for technology and problem-solving, I am dedicated to providing reliable IT support to enhance operational efficiency and productivity.
Location
Education
I am detail-oriented and analytical Data Analyst with a Postgraduate Diploma in Business Intelligence and Data Analytics from the University of Sacred Heart Gulu (2022-2023). Skilled in data collection, processing, and visualization, with a strong ability to extract insights that drive business decisions. Proficient in using advanced analytical tools and methodologies to improve operational efficiency and strategic planning. Key Responsibilities: Collect, clean, and analyze large datasets to extract meaningful insights and trends. Develop and maintain dashboards and reports using Power BI, RStudio, and Advanced Excel. Utilize statistical and machine learning techniques to support data-driven decision-making. Design and implement data models to optimize reporting and forecasting. Collaborate with cross-functional teams to identify key performance indicators (KPIs) and business metrics. Perform data validation and ensure accuracy in data reporting and visualization. Support business intelligence initiatives by providing analytical solutions to enhance efficiency. Interpret complex data sets and present findings in a clear and actionable manner to stakeholders. Ensure data governance and compliance with organizational and industry standards. Key Skills & Competencies: Expertise in data visualization tools (Power BI, Tableau), programming (SQL, R, Python), and statistical analysis. Strong knowledge of data management, database systems, and business intelligence solutions. Ability to translate complex data findings into strategic business recommendations. Excellent problem-solving, communication, and critical-thinking skills. Strong project management skills with the ability to handle multiple tasks efficiently. With a passion for data-driven decision-making, I am committed to leveraging analytical expertise to drive business growth and efficiency.
I am highly skilled IT Specialist with a Bachelor’s Degree in Information and Communication Technology from Gulu University (2012-2016), offering expertise in IT infrastructure management, system administration, cybersecurity, and technical support. Adept at implementing and maintaining IT solutions that enhance business efficiency and ensure optimal system performance. Key Responsibilities: Manage and maintain IT infrastructure, including networks, servers, and databases. Provide technical support and troubleshooting for hardware, software, and network issues. Implement and enforce cybersecurity measures to safeguard organizational data and systems. Configure, monitor, and maintain enterprise applications and IT systems. Develop and optimize database management systems for improved efficiency. Ensure software and hardware installations, upgrades, and integrations are performed seamlessly. Support end-users with IT-related queries, training, and best practices. Monitor system performance and implement preventive maintenance strategies. Collaborate with cross-functional teams to align IT solutions with business objectives. Ensure IT compliance with industry standards and organizational policies. Key Skills & Competencies: Expertise in network administration, database management, and IT security. Strong proficiency in troubleshooting, system analysis, and software/hardware maintenance. Experience with cloud computing, virtualization, and enterprise IT solutions. Knowledge of programming languages (SQL, Python) and business intelligence tools. Excellent problem-solving, communication, and teamwork skills. With a strong foundation in ICT, I am committed to delivering innovative and reliable IT solutions that support business growth and technological advancement.
Work & Experience
I am versatile professional serving as both an Editorial Manager and IT Support Officer at Radio Maria Uganda, Gulu Substation. With expertise in broadcast media management and IT infrastructure support, I ensure seamless radio programming while maintaining the technical efficiency of IT systems. Skilled in editorial oversight, content management, and IT troubleshooting, I contribute to both the creative and technical aspects of radio operations. Key Responsibilities: Editorial Management: Oversee content production, ensuring all programs meet broadcasting standards and audience needs. Schedule and coordinate radio programs, ensuring a balanced mix of informative and engaging content. Supervise and train radio presenters, producers, and editorial staff on effective content delivery. Review and approve scripts, ensuring compliance with journalistic ethics and organizational guidelines. Develop and implement editorial policies to maintain the quality and integrity of broadcasts. Engage with listeners, stakeholders, and community leaders to tailor content to audience preferences. Organize editorial meetings to discuss content strategy, programming improvements, and audience engagement. Ensure compliance with media regulations, copyright laws, and broadcasting standards. IT Support & Technical Assistance: Manage and maintain the radio station’s IT infrastructure, including networks, databases, and broadcast systems. Provide technical support for audio equipment, servers, and IT hardware/software to ensure uninterrupted broadcasting. Troubleshoot system failures, network issues, and software malfunctions to minimize downtime. Implement cybersecurity measures to safeguard digital assets, sensitive information, and broadcast data. Oversee the storage and backup of audio files, ensuring data security and proper archiving. Assist in upgrading IT systems, installing new software, and optimizing workflow processes. Provide training and technical assistance to staff on IT tools, broadcast software, and digital platforms. Collaborate with technical teams to integrate modern technologies for improved radio operations. Key Skills & Competencies: Strong expertise in broadcast media management and editorial leadership. Proficiency in IT infrastructure, system troubleshooting, and network administration. Experience in audio production, content curation, and broadcasting technology. Hands-on skills in Microsoft Office Suite, database management, and cybersecurity measures. Excellent communication, teamwork, and leadership abilities. Ability to balance creative and technical responsibilities in a dynamic work environment. With a deep passion for media excellence and IT innovation, I am committed to enhancing the efficiency of Radio Maria Uganda, Gulu Substation by ensuring high-quality editorial content and a well-maintained IT ecosystem.
