Elias Nuwaijuka

NUWAIJUKA ELIAS

Address: Kakoba Mbarara, Uganda

Email: nuwaijukael@gmail.com| 0779413016/0705331106

PERSONAL STATEMENT

Highly skilled ICT professional with over 5 years of experience in supporting ICT infrastructure, system administration, and data management within humanitarian and development settings. Proven expertise in maintaining networks, troubleshooting hardware/software issues, and ensuring system security. Experienced in providing technical support, capacity building, and contributing to project operations, particularly in refugee settlements. A dedicated team player with strong ethical conduct and a commitment to achieving organizational objectives.

KEY COMPETENCIES AND SKILLS

• I am dependable and can be relied upon to observe time,

ensure quality and reliable work is done through strict

adherence to set guidelines.

Communication Professionalism

• I have strong oral and written communication ability in English, Luganda, Runyankole & Kiswahili dialect with the ability to develop and maintain excellent rapport with the team.

Teamwork

• I possess good interpersonal relationship skills with the capacity to establish and maintaineffective partnerships and working relations in a multi-cultural environment with sensitivity andrespect for diversity.

• The ability to offer guidance, mentoring and leadership to the team.

Technical Skills

• Operating Systems: Windows, Linux

• Networking: LAN, WAN, VPN, Router & Switch Configuration

• Software: Microsoft Office 365, Google Workspace, Adobe Creative Suite (Photoshop, Illustrator) and

WordPress for web Designing.

• Data visualization Tools: Tableau, Power BI, SPSS, Stata and R programming.

• Languages: Python, HTML/CSS and SQL (Structured Query Language).

EDUCATION AND QUALIFICATIONS

Mbarara University of Science and Technology, Mbarara.

Bachelor of Science in Computer Engineering, 2017

WORK EXPERIENCE

Employer: UN World Food Programme, Kyenjojo, Isingiro and Koboko Field Offices.

Job Title: Business Support Assistant-Programme

Period: Feb 2019 to September 2024.

Duties and Responsibilities

• Supported the setup and maintenance of ICT systems and infrastructure for General

Food Assistance (GFA) projects.

• Monitored and maintained network servers, routers, printers, and other ICT equipment.

• Contributed to data extraction and management in collaboration with Monitoring &

Evaluation teams.

• Developed and maintained digital communication channels and intranet systems.

• Ensured system security and user access control to prevent unauthorized access.

• Executed food and cash distribution data cleaning processes for refugees to address

inaccuracies and discrepancies.

• Managed ICT hardware and software for field operations, ensuring seamless operations

in refugee settlements.

• Conducted periodic assessments of ICT systems and recommended improvements to

enhance functionality.

• Trained staff and volunteers on ICT best practices, system usage, and communication

protocols.

• Supported the monitoring and evaluation of humanitarian projects by ensuring proper

data collection tools were in place.

• Maintained LAN networks and ensured data backups were done regularly to mitigate

system failures.

• Provided technical assistance during key events, including training sessions and food

distribution activities.

• Collected and summarized assistance Programme(s) data, collaborating with

cooperating partners and financial service providers where required, conducted analysis, and prepared reports to support Programme reviews and informative decision-making.

• Arranged for regular meetings with community leaders and cooperating partners on

commodity pipeline, distribution arrangements, food entitlements and other relevant

issues to support effective communication flow and efficient operations.

• Carried out end of month’s physical inventory for food and non-food items at the

Warehouses, final distribution points, health centres and Refugees reception centres.

Employer: EXPORT TRADING GROUP Job Title: IT Support Assistant Period: March 2018 Dec ,2018 Duties and Responsibilities

• Troubleshooting system and network problems, diagnosing and solving hardware or

software faults.

• Monitored and maintained computer systems and networks.

• Offered online support and training as well as face-to-face support for the end

users.

• Set up new user accounts and profiles and deal with password issues and mail Ids

by installing them in Microsoft Outlook.

• Installed and configured computer hardware operating systems and applications.

• Trained users on how to use some software like Microsoft word, Excel, PowerPoint,

and Outlook.

• Monitored the system daily and responded immediately to security or usability

concerns.

• Upgraded systems and processes as required for enhanced functionality and

security issue resolution.

• managed the configuration and operation of client-based computer operating

systems.

References

Mr. Kawuma Simon.

Mbarara University of scienceand technology.

Email: simon.kawuma@must.ac.ug Mobile: +256702190961

Mr. Dan Niwahereza. world food programme +256776369101

dan,niwahereza@wfp.org

Dr. Tumuhumbise Wilson

Export Trading Group. Ltd, Kampala Uganda

+256758127179 princewilson2000@gmail.com.