nakamyateddie

I perform different roles as a call center agent and some of them are: a) Answer incoming calls and respond to customer emails, b) Manage and resolve customer complaints. c) Sell company products and book interested customers on the computer. d) Identify and escalate issues to supervisors e) Provide product knowledge and service information to customers. f) Perform recovery duties amongst all customers in the debtors' books,

May 2019 - 2020 Relationship Manager at Cairo International Bank Duties and Responsibilities: o I was managing a portfolio worth 10 billion on which I maintained and also impacted on its growth. o Perform daily responsibilities to include cross-selling additional bank products. o Opening and closing accounts, servicing customers, processing stop payments, wire transfers, o Telephone transfers, placing check orders, processing special instructions on accounts, and performing general file maintenance. o Consistently executes the sales process (opportunity management, Needs Assessment, Present/Pitch, o Fulfilment, and follow-up and seek opportunities to deliver distinctive customer service on each client interaction.

Duties and Responsibilities: o Onboarding new customers by opening their accounts. o Selling credit cards to customers. o Selling loans to customers. o Solving customers' problems and ensuring that have been provided with appropriate solutions. o Providing customers with necessary information regarding their accounts. o Updating them on new products in the bank and providing them with necessary changes on already existing products o Bringing in new business to the bank that is to say signing new companies with the help of Relationship Managers.