Samuel Arthur Mayanja
About Candidate
Job Title: Customer Relations Representative
Location: Namanve
Company: Safield Logistics
Position Type: Full-Time
Job Overview: The Customer Relations Representative at Samuel Arthur Mayanja will serve as the primary point of contact for our clients, ensuring exceptional service and satisfaction. The role involves addressing client inquiries, resolving issues, and maintaining positive relationships to enhance customer loyalty and drive business growth.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, or in-person.
Address and resolve customer complaints and issues effectively.
Provide accurate information about products, services, and company policies.
Process orders, refunds, and exchanges as needed.
Maintain detailed records of customer interactions and transactions.
Collaborate with other departments to ensure customer needs are met.
Monitor and report on customer feedback and trends.
Assist in developing and implementing strategies to improve customer service.
Qualifications:
High school diploma or equivalent; a degree in business or a related field is a plus.
Proven experience in customer service or a similar role.
Strong communication and interpersonal skills.
Ability to handle stressful situations.
Excellent problem-solving and organizational abilities.
Attention to detail and a customer-centric approach.
