Joseph Mugume

• Ensuring that all Company and Subcontractor vehicles qualified to be fitted with IVMS are identified and the correct programming criteria is adhered to as per agreed procedures. • Ensuring the IVMS Vehicle Data sheet is correctly populated and maintained throughout the Project Cycle. • Any traffic violations are recorded, reported and the appropriate disciplinary process is adhered to. • Ensuring all Project vehicle IVMS monitoring and driving data analysis are established according to the criteria. • Updating the procedure in line with any changes to the existing procedures, policies and road risk assessment requirements. • Providing daily, weekly, monthly, quarterly and yearly assessments on data used to analyze the continuous driving improvement program across the Project.

• Managed assigned IT projects to ensure adherence to budget, schedule, and scope of project. • Developed, maintained, and revised proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing. • Set and tracked project milestones end to end. • Managed and accounted for unforeseen delays, then realign schedules and expectations as and when needed. • Established and implemented project communication plans, providing status updates to affected staff and stakeholders. • Collected, analyzed, and summarized information and trends as needed to prepare project status reports.

• Managed information technology and computer systems at a whole. • Planned, organized, controlled and evaluated IT and electronic data operations. • Managed IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. • Designed, developed, implemented and coordinated systems, policies and procedures • Ensured security of data, network access and backup systems • Achieved a 99.9% database uptime rate, ensuring uninterrupted access to critical data. • Reduced database storage costs by 15% by implementing data compression and archiving strategies. • Led a team in successfully migrating a legacy database system to a new platform, resulting in improved performance and reduced maintenance costs.

• Assisted business groups to develop understanding about their operations and technology solutions to streamline work. • Assisted IT team members determine appropriate application deliverables suited to application business • Performed analysis and implemented various applications and provide support to Platform Technology department and other business units. • Monitored all applications, their execution and sustained full proof processes in line with the business needs. • Coordinated with members of IT department and business owners in order to secure cross- functional cognizance and employability.

• Gradually improved the operational framework for the delivery of Mobile Financial Service at all touch points. • Co-ordinated the implementation and delivery of new products and service through proactive engagement of key stakeholders internally and externally. • Managed the relationship between Airtel Mobile Money and key external stakeholders bank partners, central bank, master agents, and other statutory bodies • Developed and implemented a robust customer database management system to ensure full compliance to the regulatory and internal KYC requirements

• Managed a diverse range of database systems, including Oracle, MySQL, and SQL Server, ensuring optimal performance and availability. • Improved query performance by 30% through indexing and query optimization techniques. • Implemented robust backup and recovery strategies, reducing data loss risk by 20%. • Enforced strict data security measures, including role-based access control and encryption, to maintain compliance with industry regulations. • Diagnosed and resolved critical database issues, reducing system downtime by 15%. • Participated in database design projects, optimizing schema for better performance and scalability. • Utilized Oracle Enterprise Manager to proactively monitor database health, generating detailed performance reports for management.