jalinanziri

• Analyzed computer and IT-related problems, diagnosing and resolving technical issues, resulting in minimized downtime and increased productivity. • Provided technical support to end-users, including troubleshooting hardware and software problems, and enhancing user satisfaction and operational efficiency. • Installed and configured computer systems and peripherals, ensuring optimal functionality and performance across the organization. • Responded promptly to user requests from other branches, addressing issues effectively and maintaining service continuity. • Conducted regular software updates and security patches, maintaining system integrity and protecting against vulnerabilities. • Facilitated training sessions for new hires, promoting IT literacy and proficiency, thereby improving their ability to utilize technology effectively in their roles. • Assisted in monitoring and maintaining the organization's network infrastructure, ensuring reliable connectivity and network performance. • Prepared detailed reports and documentation of IT processes and procedures, providing a reference for future troubleshooting and supporting continuous improvement.

• Assisted in the design, development, and implementation of cybersecurity programs at Milima Cyber Academy, demonstrating the ability to develop and implement IRI programs. • Successfully organized training seminars, conferences, meetings, and events both online and in-person, relevant to the role's requirement of organizing program activities. • Assisted in budget development and ensured expenditures remained within allocations, complying with regulations, reflecting the need for budget compliance and expenditure management. • Drafted weekly and quarterly reports, and developed proposals for new programs, aligning with the duty of developing and submitting reports and proposals. • Maintained and updated the academy's student database for monitoring and evaluation purposes, similar to maintaining program resource files and participant contacts. • Liaised with partners and contractors, providing comprehensive information about courses and programs, akin to cultivating relationships with government officials, partners, and the donor community. • Conducted surveys to assess training needs and maintained updated records for program evaluation, relevant to monitoring and evaluating program activities. • Assisted in organizing travel arrangements for training sessions in different regions, demonstrating readiness to travel as needed for programmatic objectives.