ELIZABETH ETHEL MAKYEME

Developed and implemented digital marketing campaigns to drive brand awareness and increase online engagement. Analyzed market trends and competitor strategies to identify new opportunities for product positioning and promotional activities. Managed social media platforms and content calendars to ensure consistent messaging and timely updates.

Led a team of customer service representatives to consistently achieve high levels of customer satisfaction through effective training and performance management. Implemented new customer service processes and procedures that resulted in a 20% increase in customer retention rates.

Implemented new customer feedback system resulting in a 20% increase in overall satisfaction ratings. Led cross-functional teams to develop and launch customer loyalty programs, resulting in a 15% increase in customer retention. Streamlined customer service processes, resulting in a 25% reduction in average response time. Conducted in-depth customer research to identify pain points and opportunities for improvement, leading to a 10% increase in upsell revenue.

Developed and implemented efficient office procedures to streamline workflow and improve productivity. Managed and maintained confidential personnel records in compliance with company policies and regulations. Coordinated with vendors to negotiate contracts and ensure timely delivery of supplies and services. Conducted regular audits of financial records to ensure accuracy and compliance with budgetary guidelines.