Atuhaire Leah
About Candidate
I am Reliable, energetic and resourceful customer service professional with over 4 years of experience in operations management , resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, front desk management, relationship-building and communication.
I posses the below skills
● Good at Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Spreadsheets, Slides, forms).
● Comfortable in using customer relationship management systems like salesforce and Odoo. ● Excellent communication skills with a focus on team-building and customer relations. ● Outstanding organizational, multitasking, and problem-solving abilities.
● Attentive to detail
● Excellent customer service skills
● Knowledgeable in Motivating and Leading teams
● Excellent in using calendars, hangouts, email, zoom and Microsoft teams ● Excellent team work and interpersonal skills
Location
Education
Community based rehabilitation is a course concerned with studies to do well being of individuals in our communities , these include disability studies, HIV, T.B , nutrition and mobility .
Work & Experience
My responsibilities to train communities on how disabilities come about, modern family planning , insurance, HIV, T.B and other related diseases that found in our communities . This was successfully carried out in all western Uganda districts in my time of service
Led and motivated a team of 7 customer service officers while enforcing the best customer service practices. ● Enrolled new customers into family care insurance Prepared insurance claim forms for clients Reduced client service turnaround time by 20%. ● Resolved 100% customer transaction related issues especially when they paid and transactions and transactions failed to reflect in the customer relationship management system. ● Timely engaged the payment aggregators like YO-UGANDA and PEGASUS in case clients had transaction issues . ● Maintained an average of 93% customer satisfaction rating ● Reduced company advertising costs through building long term client relationships. ● Converted 300+ sale leads into actual customers within 1 year. ● Increased customer base by 25% during the 2022 alumni ecosystem project due to the delivery of quick service. ● Captured clients Know your customer (KYC) information into the customer relationship management system i.e., salesforce/ IJAYO with accuracy of 100% ● Timely resolved customer issues as brought to my attention ● Effectively managed approximately 50+ incoming calls daily. ● Identified areas of improvement in the customer service and proposed solutions to management ● Supported the credit and collections departments through making calls and writing payment reminders to clients hence achieving a 95% cash ratio at the branch 6. Onboarding clients to the CRM system
