amandanancy717

Hella Foods Uganda is a leading food processing company in Uganda specializing in the production of a wide range of affordable and nutritious food products. In this role am responsible for Managing and supervising front office staff, Customer Service, and Handling financial transactions among others. Notable achievements include. • Successfully reconciled 100% of monthly financial statements, resulting in accurate and timely reporting. • Streamlined filing system and decreased filing errors by implementing a new organized system for easy access and retrieval. • Enhanced financial management practices resulting in an increase in revenue through better tracking and monitoring of expenses and income. • Successfully supervised and trained new staff members which has led to a decrease in errors and improved overall team efficiency. • Implemented new customer service training program resulting into an increase in positive customer feedback and repeat business.

Stanbic Bank Uganda is a subsidiary of South Africa's Standard Bank Group, with a strong presence in the Ugandan banking sector offering a range of financial products and services to individuals, businesses, and corporates. In this role, I was responsible for Customer Service, Risk Management and Learning and development. Notable achievements include: • Completed 100% of comprehensive KYC checks on new and existing customers, resulting in a 95% accuracy rate in identifying potential risks. • Developed and implemented an enhanced risk assessment framework, leading to a 80% increase in the identification of high-risk customers and a 70% improvement in detecting suspicious activities. • Conducted 10 training sessions for bank staff, resulting in a 90% increase in compliance with KYC regulations across the organization. • Analysed 500 customer transactions and account activities, leading to the identification of 20 cases of potential money laundering or fraud. • Led successful internal and external audits, achieving 100% compliance with KYC regulations and receiving positive feedback from auditors for maintaining comprehensive documentation.

Ecobank Uganda Limited is a commercial bank in Uganda and a subsidiary of Ecobank Transnational Incorporated, a pan-African banking group with operations in 36 African countries. The bank offers a wide range of banking products and services to individuals, businesses, and institutions in Uganda. In this role, I was responsible for customer service, staff engagement, and performance management. Notable achievements include; • Successfully trained clients on how to utilize and navigate Ecobank Digital platforms for seamless transactions. • Demonstrated exceptional problem-solving skills by efficiently resolving client queries and complaints about digital platforms. • Achieved a significant 40% increase in client adoption of digital platforms through proactive client engagement strategies. • Spearheaded and delivered the MTN MoMo market project for the bank, surpassing expectations and completing ahead of schedule. • Proactively monitored and maintained all bank platforms to ensure optimal performance and efficiency.