Assistant Relationship Manager – Advantage Banking at KCB Bank Uganda

KEY RESPONSIBILITIES: 

Sales 

• Provides Advantage Relationship Manager with leads and cross-selling opportunities.
• Explain credit loan facility options and qualifying criteria to customers and support customers in the completion of credit application information requirements.
• Cross sell banking products to customers within the portfolio

Relationship Management/Customer Service

• Provide service to clients whereby the service does not involve pricing changes or major adjustments to clients’ total portfolio mix.
• Adhere to the service standards and provide excellent customer service.
• Drive retention by implementing the customer on boarding process, customer visits, relationship management, and other various interventions.
• Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures.
• Educate customers about the Bank’s products and services.
• Fully inform customers of their rights and obligations per the Consumer Protection Guidelines including but not limited to product pricing, facilities terms & conditions, and transactional fees
• Receive and process loan documents and handle related queries according to agreed turnaround times and laid down procedures.
• Notify customers regarding the approval/decline of credit loan facilities, keep customers informed throughout the process and advise the customer of alternative options in case of a decline.

Portfolio Management 

• Ensure that the records are kept in order and up to date. 
• Effect the opening and processing of account related documentation by following up the status of transactions/account applications/queries or requests with the relevant internal support areas through to conclusion.

 

Operational Rigor and Compliance

• Adhere to the KYC policies and guidelines for both account opening and loan origination documents.
• Manage credit and operational risk in account opening and loan processing as per laid down procedures.
• Manage audit/risk parameters for the advantaged banking processes and resolve all audit/risk findings within the portfolio within agreed timelines.
• Accountable for all facilities originated in the portfolio.

 

Credit management: 

• motivate credit applications and all credit related issues for the Relationship Manager in line with credit policies and practices.

 

MINIMUM QUALIFICATIONS AND SKILLS

• Bachelor’s degree in a business-related field 
• Minimum of 4 years of related experience

Technical Competences and Skills

• Customer Focus
• Assertiveness
• Interpersonal Sensitivity 
• Excellent Planning and Organizational Skills
• Strong Communication Skills both Verbal and Written
• Problem Solving and Analytical Skills
• Presentation Skills 
• High Integrity 
• Team Player

Knowledge & Expertise

• Knowledge of the Bank products, services and policies including standard tariffs
• A good understanding of overall retail goals and objectives, including the branch objectives, growth of sales, cost control and income contribution.
• A thorough understanding of the sales process.
• A working knowledge of the procedure manuals
• A good working knowledge and understanding of relevant regulations and related markets.
• A thorough knowledge of banks internal departments and procedures as well as risk and rigor requirements
• A good understanding of portfolio management.

KCB Group is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation, National Bank of Kenya, and all associated companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in the management of subsidiaries. Related documentation:  Group Name Change,   Name Change Certificate,  KCB Advise on Non-Operating Holding Company,  KCB Group Structure,  Kenya Gazette Notice.