Relationship Manager SME – Value Chain at KCB Bank Uganda

KEY RESPONSIBILITIES:

• To develop and execute a winning value chain strategy for SME Business.
• To engage with and acquire key suppliers, Distributors and employees of corporate anchor clients through execution of partnerships and value chain support to personal banking.
• To champion partnerships for all NTB and existing businesses for ecosystem mining and support to SME Relationship managers in branches.
• To coordinate all value chain activities under SME and ensure proper reporting weekly, monthly, quarterly and annual or as and when required by your immediate supervisors.
• To train, sensitize and educate various stakeholders within the bank about value chain banking with the goal of creating an understanding of the customer value proposition.
• To assess and propose adjustments to the risk appetite parameters of the bank with regards to value chain banking and thus allow for better risk mitigation with the issuing of credit.
• To lead, direct and mentor various relationship managers working with value chain clients throughout SME business to ensure excellent customer experience.
• Co-own and deliver monthly and annual sales targets with Relationship Managers to meet top- line revenue growth.
• Develop and implement a value chain banking CVP for each sector considering unique aspects of each sector.
• Execute sales of SME assets, Liabilities, and other product types as per targets allocated by the SME Manager.
• To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
• Handle Establishment of new and Variation of existing account relationships.
• Deal primarily with SME accounts.
• Offer support to allocated branches in terms of lead generation and management of asset and liability portfolios for high-net-worth clientele.

KNOWLEDGE AND EXPERIENCE

• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
• At least 4 years’ experience in sales and services and their relevance to SME customers.
• Ability to identify, analyse and structure SME lending requirements.
• Thorough knowledge of banking products and services.
• Demonstrate knowledge of Digital Financial services and their relevance to SME customers.
• Strong communications, negotiation, and interpersonal skills with ability to win business.
• Passion for Performance.
• Open to New Ideas in a rapidly changing Business Environment and innovative.