Regional Managers at Opportunity Bank, Kampala, Uganda
Job Description
To provide leadership and overall direction of business growth in the region/assigned branches, oversee the growth of quality loan portfolio and deposits, while maintaining a balance between social and financial goals.
Key Result Areas:
1. Business growth (Sales management and Customer satisfaction.
To supervise and control implementation of the regional growth strategy and expansion plans in line with the approved budget and timelines.
To personal sales activities targeting high end potential customers (SMEs, Corporates, Cooperatives, etc).
To conduct visits to existing and potential customers in order to understand customer expectations, complaints and areas of improvement.
To ensure that branches are optimally staffed in line with the budget and growth strategy.
In conjunction with the branch managers and marketing unit, plan and supervise execution of sales activities in the region in order to achieve regional performance targets.
To ensure that all staff members in the region have a clear understanding, acceptance and are able to communicate the bank’s policies and procedures.
Ensure that all staff members in the region have a clear knowledge and understanding of the banks products and service.
 Ensure that all staff in the region are trained on sales and apply sales techniques when interacting with potential and existing customers.
To ensure that all branch premises in the region are well maintained in line with the branch-maintained standards.
2. Internal Controls and Portfolio Quality (Ensuring Compliance, Spot checks, Loan approvals, Knowledge management)
To manage the loan asset quality of the region ensuring that all branches meet their respective asset quality thresholds.
On a bi-weekly basis to chair loan recovery committee meetings for branches where PAR30D is above 5%
Conduct regular spot checks to branches as follows;
Participate in at least 2 credit committees below his/her approval limit per month per branch in the region
 Have at least 1 customer or group visit per month per branch in the region
Perform at least 5 policy knowledge interviews with staff in a month
Perform at least 1 cash snap check per month per branch
Verify that all head office communications have been properly communicated and cascaded to the staff
 Ensure that branch manager responds adequately and timely to all findings in the audit report
Review audit reports with the branch managers and submit responses to CRO.
Ensure that resolution plans for each finding are created in an audit tracker/follow up strategy for BM, RM and Management.
Ensure that all findings are resolved according to the action plan and tracker/strategy.
3. Risk Management and Compliance
Review and discuss specific findings (risk, audit and supervision) with the BM and ensure implementation of the agreed action plans.
Ensure that all disciplinary actions based on the internal checks and internal audit findings are brought to the attention of HR.
Escalate all noncompliance issues and suspicious activities to the compliance department.
Identify risk factors and establish frameworks to mitigate risk in the Department making sure there is a faster mechanism in place to enable quick and early detection and escalation of issues when they arise.
Ensure compliance with Finance policies and procedures, BOU regulations, budget parameters, and procedures and the risk management framework operational within the Bank.
Responsible for closure of audit, risk and BOU findings /reports, and helping resolve issues raised as well as ensuring no repeat findings.
4. People Management
Ensure good understanding and acceptance of the OBUL Mission, Vision and code of conduct among all employees in the region.
Manage directly performance of Branch Managers in the region. Supervise the performance management of other branch staff and participate in the performance management process where necessary.
Recommend to CRO inter branch relocations of the first line staff (teller, banking officers and relationship officers) in order to close gaps and improve efficiency.
Initiate other regional staff movements (promotion, demotion, transfer, termination, etc) in liaison with HHRM to the CRO for CEO’s approval.
Ensure good team spirit and staff motivation in the branches. Propose and supervise team building activities such as sports among others in order to nature the team spirit.
Perform coaching and mentoring of the branch managers on leadership skills, staff management techniques and business growth skills.
Manage success planning in the region by identifying and supporting the development of high potential staff in the branches in liaison with HR.
Ensure that all staff in the region have the necessary skills to efficiently perform their duties. Where there are gaps, identify and communicate training needs to CRO and HHRM.
Participate in the interview and training of staff when call upon and when necessary.
Ensure to communicate/cascade key management decision to all staff in the region.
Recommend staff in the region for confirmation in service.
5. Planning reporting and other duties
Provide daily, weekly and monthly reports to the CRO on the performance of the region and key issues that require the attention of management.
Develop annual growth strategies and expansion plans based on the market potential and the banks over strategic plan.
Participate in the development of annual budgets for the region.
Report timely unresolved IT or administration issue to the CRO.
Report all structural issues related to the banking services to the CRO timely.
Requirements
Qualifications & Experience
University degree preferably in a business-related discipline. Masters is an added advantage.
At least 5 years of experience in the banking sector.
At least 3 years of managerial experience.
 Personal skills and abilities
Leadership and excellent communication skills
Advanced people management and motivation skills
Good understanding of sales management and customer service
Good understanding of credit and risk management
Proven report writing and presentation skills
Good knowledge of Ms. Office. Knowledge of the core banking system is an added advantage.
