Mail Handler at Posta Uganda, Rukungiri, Uganda

Job Description

Handling customers incoming and outgoing mails by distributing and delivering them to the right owners in line with the objectives and aims of UPL.

DUTIES AND RESPONSIBILITIES
1. Sort incoming and outgoing mail and packages according to established routes
and delivery schedules
2. Assist customers with inquiries and provide information about postal services
and products.
3. Ensure timely and accurate delivery of mails and packages to designated
addresses along specified routes.
4. Maintain accurate records of deliveries including any undelivered or returned
mails and report any issues encountered during delivery to the supervisor.
5. Weigh, stamp, and process letters and packages, applying the correct postage
and ensure that mail is securely wrapped and ready for delivery or dispatch.
6. Perform basic maintenance and safety checks on the motorcycle to ensure that
it is in a good working condition and promptly report any mechanical issues or
needs for repair and servicing to the Administration for immediate handling.
7. Follow all traffic laws and safety guidelines while riding the motorcycle and use
appropriate safety gears and equipment to ensure personal safety and the
security of mail items.
8. Handle all postal items with care and in accordance with postal regulations
and procedures and maintain confidentiality of customer information.
9. Make certain that torn and damaged items are carefully secured, re-weigh the
item, wrap it again and make a report to the supervisor.
10. Perform any other duties that may be assigned by the supervisor
KEY PERFORMANCE INDICATORS
• Percentage of correctly sorted and routed mails and packages
• Average number of mails processed per hour/per day
• On time delivery rates
• Number of customer complaints related to mail handling errors or delays.

PERSON SPECIFICATIONS
Minimum Qualifications
i. Diploma in Business field such as Administration, Accounting or Finance for
a recognized institution of higher learning
ii. MUST have a valid riders permit with class A.
Working experience
At least two (02) years working experience in reputable organization.
Competences
• Effective verbal and written communication
• Timely mail processing and delivery
• Ability to lift and move heavy mailbags and packages.
• Ability to speak and write English
• Ability to use a computer.